Privacy Policy

1. Introduction

LEVEL UP EV Charging Solutions is committed to protecting your personal information. This policy explains what we collect, why, and what rights you have under the Protection of Personal Information Act 4 of 2013 (POPIA).

Responsible party	Mionic (Pty) Ltd (Reg. 2022/891311/07)
Contact	sales@levelupev.co.za · 071 482 2785
Address	Unit 5, Palms Office Park, 54 Van Buuren Rd, Bedfordview, Johannesburg, 1401

2. What we collect

Information	Why we need it
Name, email address, telephone number	To create your account, respond to enquiries and send receipts
Company name, property details, bay numbers	Only where you enquire as a property owner
Vehicle details (optional)	To help us assist you with connector compatibility
Charging session records — site, time, duration, kWh, cost	To bill you accurately and provide session history
Payment information	Processed by our payment provider. We do not store full card numbers.
Approximate location	Only if you use the charger finder and grant permission in your browser
Technical data — IP address, browser type	Security, fraud prevention and diagnosing faults

3. Location data on our charger map

Our website includes a charger finder. If you choose "Use my current location", your browser shares your approximate coordinates with the page so that it can calculate distances and show nearby chargers. This happens in your browser. We do not receive, store or transmit your location to our servers. You can decline the permission request and search by town or address instead.

4. Our lawful basis

We process personal information under section 11 of POPIA on the following bases: performance of a contract with you; compliance with a legal obligation; our legitimate interests in operating and securing the network; and your consent, where we have asked for it.

5. Who we share it with

We do not sell your personal information. We share it only with:

• Our payment provider, to process transactions;
• Our hosting and email providers, to run the website and correspond with you;
• Property partners, in aggregated and anonymised form only, for site performance reporting;
• Law enforcement or regulators, where we are legally required to do so.

6. Services outside South Africa

Our charger map uses map tiles and openly licensed charging-station data supplied by third parties whose servers may be located outside South Africa, including OpenStreetMap and CARTO. Requests your browser makes to these services are subject to their own privacy policies. Where personal information is transferred outside South Africa, we do so in accordance with section 72 of POPIA.

7. How long we keep it

Account and session records are kept for the life of your account and for five years afterwards, in line with tax and financial record-keeping requirements. Enquiry correspondence is kept for two years. We delete or anonymise information once it is no longer needed.

8. Security

Our website is served over HTTPS. Access to personal information is limited to staff who need it. Payment card data is handled entirely by our payment provider and never reaches our servers. No system is perfectly secure, and we cannot guarantee absolute security, but we take reasonable technical and organisational measures as required by section 19 of POPIA.

9. Cookies and local storage

Our website uses minimal browser storage — only what is needed for the site to function, such as remembering your filter choices on the charger map. We do not use advertising or cross-site tracking cookies. You can clear this storage through your browser settings at any time.

10. Your rights

Under POPIA you have the right to: ask what personal information we hold about you; have it corrected or deleted; object to processing; withdraw consent; and lodge a complaint. To exercise any of these, email sales@levelupev.co.za. We will respond within a reasonable period.

11. Changes

We may update this policy. The current version and its effective date are always published here.