1. Charging sessions
You can stop a charging session at any time — from the LEVEL UP app, at the charge point, or by unplugging once the session has ended safely. You are billed only for the energy delivered up to that point. There is no cancellation fee.
2. Membership plans
Memberships run month to month with no lock-in period. You may cancel at any time from your account or by emailing us.
- Cancellation takes effect at the end of the current billing period.
- You keep member benefits until that date.
- We do not charge a cancellation penalty.
- Part-months are not refunded on voluntary cancellation, except as set out in our Refund Policy.
3. Cooling-off period
Where section 44 of the Electronic Communications and Transactions Act 25 of 2002 applies, you may cancel an electronic transaction within seven days without reason or penalty, and receive a refund within 30 days. This right does not apply to services that have already been fully performed with your consent — a completed charging session, for example — nor to goods made to your specification.
4. Corporate and fleet accounts
Fleet and corporate accounts are subject to the notice period in the applicable account agreement, which is [NOTICE PERIOD] unless agreed otherwise in writing. Outstanding usage remains payable.
5. Property partner agreements
Site host and property partner agreements are governed by their own signed contract, including its term, notice period and provisions for removing equipment. This Cancellation Policy does not override those terms.
6. Cancellation by us
We may cancel a session, suspend an account, or end an agreement where there is fraud, unlawful use, damage to equipment, non-payment, or a safety risk. Where we do so without cause, we will refund any prepaid amounts covering the period after cancellation.
7. How to cancel
Email sales@levelupev.co.za or call 071 482 2785. Please include your account name and the email address on the account. We will confirm your cancellation in writing.