1. What we deliver
LEVEL UP primarily supplies a service: the delivery of electrical energy to your vehicle at a charge point on our network. There is no physical shipment involved in a charging transaction.
2. Delivery of charging services
- Where: at any publicly accessible LEVEL UP charge point. Current locations are shown on the charger finder on our website and in the app.
- When: immediately. Energy is delivered in real time for the duration of your session.
- Confirmation: a digital receipt showing energy delivered, duration and cost is issued to your account and by email at the end of each session.
- Cost of delivery: none. You pay only for the energy delivered at the published rate.
3. Physical items
Where we supply a physical item — most commonly an RFID access card — the following applies:
| Area | Timeframe |
|---|---|
| Gauteng | 2 to 4 business days |
| Other major centres | 3 to 5 business days |
| Outlying areas | 5 to 10 business days |
Items are dispatched by courier to the address you supply. You will receive tracking details by email once dispatched. Please make sure someone is available to sign at the delivery address; couriers do not deliver to Post Office boxes.
We deliver within the borders of South Africa only. Delivery charges, where applicable, are shown before you confirm your order.
4. Delays
Where we cannot supply within the stated period, we will contact you with a revised date and you may cancel for a full refund. In accordance with the Electronic Communications and Transactions Act 25 of 2002, where goods or services are unavailable we will refund you in full within 30 days.
5. Risk
Risk in a physical item passes to you on delivery. If an item arrives damaged, tell us within seven days and we will replace it — see our Return Policy.
Question about a delivery? Email sales@levelupev.co.za with your order reference.